Moving out of a rental property can be a stressful experience. There’s packing to do, utilities to transfer, and, perhaps most daunting of all, end of lease cleaning. As someone who’s been in the cleaning industry for years, I’ve seen countless tenants lose part of their bond due to simple, avoidable mistakes. If you’re looking to hire a professional end of lease cleaning service, here are seven costly mistakes you should avoid to ensure a smooth move-out and get your bond back in full.
Mistake #1: Not Researching the Cleaning Company Thoroughly
One of the biggest mistakes people make is not doing their homework when it comes to choosing a cleaning company. I remember a friend of mine, Sarah, who was in a rush to book a cleaner before her big move. She quickly hired the first company she found online without checking any reviews. Long story short, the cleaners didn’t show up, and she had to scramble to find a last-minute replacement.
Why It Matters: Not all cleaning companies are created equal. Some might have glowing reviews and years of experience, while others may not even be properly licensed or insured.
What You Should Do:
- Check Reviews and Ratings: Look for companies with strong testimonials and high ratings on platforms like Google or Yelp. A company with consistent positive feedback is usually a safer bet.
- Verify Credentials: Ensure the company is properly licensed and has insurance. This protects you in case of any damage or accidents during the cleaning.
Mistake #2: Choosing the Cheapest Option
It’s tempting to go with the lowest quote, especially when you’re trying to save money during a move. But as the old saying goes, “You get what you pay for.” I’ve seen many tenants fall into this trap only to be disappointed with the quality of the cleaning.
Why It Matters: The cheapest option might not always be the best. Low prices can sometimes mean low-quality service or hidden fees.
What You Should Do:
- Compare Quotes Carefully: Look beyond the price and see what services are included. A slightly more expensive quote might offer better value if it includes more comprehensive cleaning.
- Ask About Hidden Fees: Some companies might offer a low initial quote but tack on extra charges for services like window cleaning or oven scrubbing.
Mistake #3: Not Asking About the Cleaning Checklist
Did you know that not all end of lease cleaning services cover the same tasks? This is a common point of confusion and frustration for many tenants. I recall a customer who assumed her cleaning service would automatically include carpet steam cleaning, only to find out it wasn’t on the checklist.
Why It Matters: Each landlord has different expectations for end of lease cleaning, and not all cleaning services provide the same scope of work.
What You Should Do:
- Request a Detailed Checklist: Ask the cleaning company for a list of what their service includes. This should cover everything from dusting and vacuuming to more detailed tasks like cleaning inside cabinets and scrubbing the grout in bathrooms.
- Match Your Landlord’s Requirements: Make sure the cleaning checklist aligns with your landlord’s expectations to avoid any disputes about your bond refund.
Mistake #4: Ignoring the Fine Print of the Service Agreement
Contracts can be boring, but ignoring the fine print could cost you. I had a client once who didn’t realize her cleaning service only offered a 24-hour window for re-cleans. When her landlord requested additional cleaning a few days later, she had to pay out of pocket for a new service.
Why It Matters: Hidden terms can lead to unexpected costs or limited service guarantees, leaving you vulnerable if things don’t go as planned.
What You Should Do:
- Read the Contract Carefully: Look out for any clauses on extra fees, re-clean policies, and what’s covered under the service. Knowing this upfront can prevent unpleasant surprises.
- Ask Questions: If anything is unclear, don’t hesitate to ask. It’s better to clarify now than to deal with issues later.
Mistake #5: Booking Too Late
Timing is everything when it comes to end of lease cleaning. I can’t tell you how many last-minute calls we get from panicked tenants who need a clean ASAP. While we do our best to accommodate, booking late often means limited availability and higher prices.
Why It Matters: Booking late can lead to higher costs and added stress. You might also struggle to find a reputable cleaning service on short notice.
What You Should Do:
- Book in Advance: Aim to schedule your end of lease cleaning at least two weeks ahead of your move-out date. This gives you time to find a reputable service and ensures you have plenty of options to choose from.
- Plan Ahead: Set reminders or make a checklist to keep track of important tasks leading up to your move-out date. This way, you won’t forget to book your cleaning service.
Mistake #6: Not Communicating Specific Needs or Requirements
Every home is different, and so are the cleaning needs. I once had a customer who didn’t mention that her apartment had heavy pet hair buildup. Our cleaners came prepared for a standard clean, but the job ended up taking much longer than expected because we didn’t have the right tools on hand.
Why It Matters: Failing to inform your cleaners about specific areas or items that need extra attention can lead to incomplete cleaning or additional charges.
What You Should Do:
- Be Clear About Your Needs: When booking the service, make sure to mention any special requirements, such as pet hair removal, deep-cleaning carpets, or focusing on tough stains.
- Provide Access and Instructions: If there are areas that need special attention or are difficult to access, let your cleaners know in advance.
Mistake #7: Overlooking the Importance of a Bond Back Guarantee
A bond back guarantee can be a lifesaver. It gives you peace of mind knowing that if your landlord isn’t satisfied with the cleaning, the company will come back to rectify it. I’ve seen many tenants lose their bond simply because their cleaning service didn’t offer a re-clean guarantee.
Why It Matters: Without a bond back guarantee, you’re at risk of losing part or all of your bond if the cleaning doesn’t meet your landlord’s standards.
What You Should Do:
- Ask About the Guarantee: Always inquire if the company offers a bond back guarantee and understand the terms and conditions associated with it.
- Prioritize Companies with a Guarantee: Choose a company that stands by their work and offers a re-clean if needed. It’s an extra layer of protection for your bond.
Conclusion
Moving out is stressful enough without the added worry of losing your bond over cleaning issues. By avoiding these seven common mistakes, you can ensure a smooth transition out of your rental property and maximize your chances of getting your bond back in full. Remember, it’s all about doing your research, planning ahead, and communicating clearly with your cleaning service. With these tips in mind, you’ll be well on your way to a hassle-free move-out experience.
Call to Action: If you’re ready to book a professional end of lease cleaning service, reach out to us today for a free consultation. Let us take care of the cleaning so you can focus on what’s next in your journey!